1) I don’t necessarily agree with the way penny arcade published the whole e-mail-exchange, nor with the bullie-argument. I’ve been bullied and I don’t think burning everything down is the best solution.
BUT Christoforo has made it SO much worse on his own, so he (imo) still deserves all the shit he’s getting. Until he actually sees the point!
2) I read Christoforo’s response on Kotaku and I think it shows exactly what’s the problem with his “apology”:
“I didn’t know who that guy at Penny Arcade was. If I had known, I would have treated the situation a little better. PAX is a great show. What he does is what I’ve been idlolizing since I was a kid. It’s admirable he’s put that together. He has a lot of connections, ones I want too. […]
Ultimately, if I was able to control the customer, it never would have happened. I’ve dealt with thousands and thousands of customers with similar complaints, they were all asking the same question. When is it big enough that it hits the news? When it hits Penny Arcade, when it hits a guy who has the biggest affiliations in the industry.”
(quoted from Kotaku)
Essentially, what he’s saying is “I would’ve been nicer, had I known this would be publicised” He’s also saying “had I known this person was important, I would’ve been nice” (which is basically what he told Nathan this summer). So really, his defense is “I’m only nice when I know there are cosequences for not being nice” and now he’s asking for people to back off, NOT because of his behavior, but because he behaved like this toward the wrong people.
That’s not how it works.
a) be nice to people. period.
b) especially to your customers. No matter if they’re John Doe or the mayor of Boston. Honestly, from everything that I’ve read so far, I’m gathering that Christofor either has no customer service personnel, or they are equally incompetent as he is. So, this is all him and there are simply no excuses either for the way the e-mail-exchange went (“Dec. 17” in itself is inacceptable for customer service) or for how he handled the ordeal that ensued.
“Welcome to the internet, bitch”.
Or at least this is how I roll.